Privacy Notice

CMS Companies’ Privacy Policy

Thank you for visiting our website (the “site”). The CMS Companies, and affiliates Sullivan Moving & Storage and CMS Relocation & Logistics recognize the importance of protecting the privacy of our users and visitors to our websites (thecmscompanies.com; sullivanunited.com; sullivanmayflower.com; moovers.com), which are owned and operated by The CMS Companies. This policy explains how we collect, use and protect the personal data we collect via our websites and private portals used by our clients and customers. Please read this policy before using the site or submitting any personal data. By using one of our websites, you consent to the privacy practices described in the policy and agree to the terms and conditions. If you do not agree to the Privacy Policy, you may not use the site.

What is personally identifiable information?

Personally, identifiable information or sensitive personal information is known as information that can be used to identify, contact or locate a single person. This information may include, name, social security number, date, and place of birth, employment, home address, etc.

Collection of Information

How we obtain this information: This information can become available to our company in regards to our services through move documentation, customs docs, visas, and passports. It is our responsibility and duty to you to handle your information with the utmost care and protection.We are the sole owners of the personal information collected in regards to your move. Only authorized personnel have access to the information that you voluntarily give us via email in preparation for your relocation. We will not sell or rent this information to anyone. Your information will only be shared with those necessary in assisting with the moving/relocation process.

EU-US & SWISS-US Privacy Shield

The CMS Companies and all entities comply with the EU-U.S. Privacy Shield Framework and/or the Swiss-U.S. Privacy Shield Framework(s), as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and/or Switzerland to the United States. The CMS Companies, Sullivan Moving and Storage, and CMS Relocation & Logistics have certified to the Federal Trade Commission (FTC) that it adheres to the Privacy Shield Principles. The CMS Organization is subject to the investigatory enforcement powers of the Federal Trade Commission (FTC). If there is any conflict between the terms of this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, visit: https://www.privacyshield.gov/

 

The CMS Companies observe and operate within the following 10 Minimum Privacy Principles:

1. Management: All personnel involved in the move management process are informed of and held responsible for upholding these privacy policies and procedures. a. Review fully the policies and procedures in regards to collecting, obtaining and maintaining customers personal information. b. Collect and process appropriate information necessary for the move and relocation, hold onto information only as long as legally necessary and then the information is to be properly deleted or shredded.

2. Notice: The CMS Companies notify our clients and customers about our privacy policies and procedures in our contracts and communications. Our notice is also available on each of our websites, and a link is provided at the bottom of each of our email signatures.

3. Choice and Consent: The CMS Companies describe the options available to the individual in regards to the collection, use and disclosure of personal information when asked to do so. By appointing one of The CMS Companies for your international relocation, you are giving your implicit consent regarding the collection, use and disclosure of your personal information. We acknowledge the individual’s right to access their personal data, and upon request, CMS Companies will provide the ability for the individual to access, correct, or delete any of their personal information.

4. Collection: The CMS Companies collect and manage personal information that obtains to an individual’s international relocation. This information that is collected is only shared with employees who need the information to perform a specific job, i.e. customer services, customs processing, billing.

5. Use, Retention, and Disposal: The CMS Companies collect and retain personal information for only as long as necessary to fulfill the stated purposes or as required by law. Personal information is then appropriately and safely disposed of.

6. Access: The CMS Companies provide individuals and clients access to personal information upon request for review and update. Personal information is only shared with those employees who need to view the information to handle a specific job duty regarding the order, customer service, customs processing, billing and operations.

7. Disclosure to Third Parties: The CMS Companies share personal information to third parties only for necessary work purposes and with the implicit or explicit consent of the individual. All third party, supply chain members are advised via email of our policies, procedures and expectations. As each new vendor is set up, they are provided with a copy of our Data Privacy Protection Policy, and our email signatures serve as a constant reminder.

8. Security for Privacy: The CMS Companies protects personal information against unauthorized access (both physical and logical). Personal data is only viewed and accessible to authorized staff.

9. Quality: The CMS Companies only maintain accurate, complete and relevant personal information that has been submitted to us directly by the transferee, employer or relocation company via email or completed forms.

10. Monitoring and Enforcement: The CMS Companies monitor compliance regarding our company’s privacy policies and procedures. Complaints and disputes are taken very seriously and addressed by our VP/General Manager and IT Manager to be sure the situation is rectified immediately. All staff has been informed of our policies and procedures and is aware that any breach of these policies may lead to disciplinary action.

Cookies / Form Fills / Live Chat

When visitors leave comments on the site we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.

If you leave a comment on our site you may opt-in to save your name, email address and website in Cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

IT Security

The CMS Companies work hard to protect our customer and employee data through a combination of management efforts, notifications to clients and customers, internal safeguards, access control points, monitoring and enforcement mechanisms.

*The CMS Companies maintain a private network. (Domain LAN with a Connectwise (Formally LabTech) Managed Network).

*Maintain updated virus protection and patches on all machines. (Webroot Secure Anywhere updates are automatic. Threat protection is now performed “in the cloud”, and always up to date.

*Data backups are run daily.

*Firewalls are in place to ensure that outside attacks are kept from our data.

*Management conducts monitoring and reporting on all systems, software, and hardware daily.

*IT department keeps up to date on the health and accounting of our IT infrastructure.

*Protects data internally by limiting access to only appropriate associates whose duties require them to access the data through Group Policy.

*Access to the CMS Companies Network and its data is managed through Active Directory & Group Policy. We manage the ability of our employees to access data and can disconnect their access at any time.

Recourse Mechanism

In compliance with the Privacy Shield Principles, The CMS Companies commit to resolving complaints about our collection or use of your personal information. European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact The CMS Companies at

The CMS Companies 21620 88th Place South, Kent, WA 98031 800-854-2600 / 858-874-2614 privacy@cmscompanies.com

The CMS Companies and affiliates have further committed to refer unresolved Privacy Shield complaints to the BBB EU Privacy Shield, an alternative dispute resolution provider located in the United States. If you do not receive a timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit https://www.auto.bbb.org/eu-privacy-shield-complaint-form/ for more information or to file a complaint. The services of the BBB EU Privacy Shield are provided to you at no cost to you.

Note: The CMS Companies compliance with the Privacy Shield is subject to the investigatory and enforcement powers of the Federal Trande Commission (FTC).

Limitation of Liability

Under no circumstances shall The CMS Companies or affiliates be held liable for any special, incidental or consequential damages, which may result from the use of information or materials made available on our websites in cases of misinterpretation or failure to follow instruction. Our liability is limited to items held within the Principles of the Privacy Shield. In regards to onward transfer, we retain the responsibility for the processing of personal information received under the Privacy shield and subsequently transfer to a third party acting as an agent on its behalf. The CMS Companies and affiliates shall only remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles unless the organization proves that it is not responsible for the event giving rise to the damage.

Changes to Privacy Policy

The CMS Companies reserve the right to amend this Privacy Policy at any time. Any changes made to this Privacy Policy will be effective the date they are posted online. Your ongoing use of our websites serves as your implied agreement with the revised terms. The CMS Companies Privacy Policy is always available for viewing at: http://thecmscompanies.com/privacy-policy/

Privacy Contact Information

If you have any questions or concerns regarding our policy you may contact us:

The CMS Companies 21620 88th Place South, Kent, WA 98031 privacy@cmscompanies.com 800-854-2600 / 858-874-2614